How long will it take for my order to arrive?

We need 2-3 days to process your order. Orders that contain cookies and/ or coffee may take up to a week to process because cookies are made fresh and coffee is roasted weekly. We ship via USPS which usually takes 2-3 days to deliver once shipped! Due to COVID, longer shipping times may occur and are out of our control. We recommend allowing extra time for your gift to deliver on time.

Can I build my own bag with the items I want in it?

Yes! We are all about unique gifting and want our customers to build their own bag. You can start this process at the tab “Build Your Own” and go from there! Minimum of 3 items per bag.

My order is a gift, do you include packing slips?

We’re pros at gift giving and would never want to spoil anything! We never include receipts or inventory/packing slips inside any of our boxes, knowing that they are almost always a gift. In terms of prices, we don't alter any of our products by removing tags or crossing out labels - we want to keep the packaging beautiful and intact. Our products do not have price tags on them anyway.

Where can you ship?

We can ship anywhere in the United States.

What is your return policy?

All sales are final (but trust us, you won’t need to return anything). If you have any issues, please email us at hometownherd@gmail.com.

My bag says it was delivered, but the recipient says they never received it?

We highly encourage your recipient to take a good look around their porch, mailbox and check with neighbors. If it still cannot be located, please email hometownherd@gmail.com

My bag was never delivered.

We would hate for this to ever happen! If there was an issue on our end we take full responsibility and will assist you to make this right. If the package has an issue with shipping (stuck in transit, incorrect shipping address, etc.) then the issue falls on the shipping service. We will contact our shipping representative and we highly recommend you contacting them as well to expedite solutions.

Do you offer a pick-up location for WNY locals?

Please reach out to us and we can see what we can do!

How do you ship your products?

We ship our products through the USPS.

Got another question?

Email us! We’d love to hear from you. You can reach us at hometownherd@gmail.com